Who We Are

This website is operated by Spades Clothing, an online clothing and lifestyle store serving customers in Sri Lanka.

Website: https://spadesclothing.lk

For privacy-related questions, requests, or complaints, you may contact us through the details provided at the bottom of this page.

Information We Collect

Information you provide directly

We may collect personal information when you place an order, create an account, contact us, submit a form, subscribe to promotional communications, or interact with our customer-support team.

• Full name
• Email address
• Telephone or WhatsApp number
• Billing and delivery address
• Account username and password
• Order and purchase history
• Product size, colour, and style preferences
• Payment confirmation or transaction references
• Customer-support enquiries and messages
• Product reviews or feedback

Information collected automatically

• IP address
• Browser and device type
• Operating system
• Pages viewed and time spent on the website
• Referring website or advertising source
• Shopping-cart activity
• Cookie and analytics information

How We Use Your Information

We may use your information to:

• Process, confirm, and deliver your orders
• Contact you regarding an order or delivery
• Manage returns, exchanges, refunds, and complaints
• Create and maintain your customer account
• Verify payments and prevent fraudulent activity
• Provide customer service and technical support
• Personalise your shopping experience
• Improve our products, website, and services
• Send marketing messages where permitted
• Maintain accounting and transaction records
• Meet legal and regulatory obligations
• Protect our business and customers from misuse

Legal Basis for Processing

Depending on the circumstances, we may process personal information because:

• It is necessary to complete your order
• It is necessary to provide a requested service
• You have provided your consent
• We must comply with a legal obligation
• It supports legitimate business interests such as fraud prevention, website security, service improvement, and customer support

Where processing is based on consent, you may withdraw your consent at any time. This will not affect processing carried out before your consent was withdrawn.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep products in your shopping cart
• Remember your preferences
• Keep you signed into your account
• Understand website traffic and performance
• Improve website functionality
• Measure advertising effectiveness
• Display relevant promotions

You may disable or control cookies through your browser settings. Some parts of the website may not function correctly when cookies are disabled.

Marketing Communications

We may send promotional emails, SMS messages, or WhatsApp messages where you have requested or agreed to receive them.

You may unsubscribe by:

• Using the unsubscribe option in an email
• Replying and requesting that messages stop
• Contacting Spades Clothing directly

You may still receive essential messages regarding orders, payments, returns, delivery, or account security.

Sharing Your Information

We may share relevant information with trusted service providers, including:

• Courier and delivery companies
• Banks and payment gateways
• Website-hosting providers
• Technical-support providers
• Email, SMS, and communication providers
• Analytics and advertising platforms
• Accountants, auditors, and professional advisers
• Government or legal authorities when required

Delivery Information

To deliver your order, we may share your name, address, telephone number, order reference, and other necessary delivery details with a courier or delivery provider.

The selected courier may contact you directly to confirm your address, delivery time, or availability.

Payment Information

Payments may be handled by third-party banks, payment gateways, or payment-service providers. Their own privacy policies and security practices may apply.

Spades Clothing may retain payment status, transaction references, invoices, bank-slip information, and payment-confirmation details for order processing and record-keeping.

Data Retention

We retain personal information only for as long as reasonably necessary for:

• Order completion and customer support
• Returns, exchanges, disputes, and warranties
• Accounting and tax records
• Fraud prevention and website security
• Legal or regulatory compliance

When information is no longer required, we may securely delete, anonymise, or restrict access to it.

Data Security

We use reasonable technical, administrative, and organisational safeguards to protect personal information against:

• Unauthorised access
• Loss or destruction
• Misuse or alteration
• Unauthorised disclosure
• Fraudulent activity

No website, payment system, or electronic storage method can be guaranteed to be completely secure.

Customers are responsible for keeping their account passwords and login details confidential.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold information about you
• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion where legally permitted
• Object to or restrict certain processing
• Withdraw previously provided consent
• Request information about how your data is used
• Submit a privacy-related complaint

We may need to confirm your identity before responding. Certain requests may be limited where records must be retained for legal, accounting, contractual, or fraud-prevention purposes.

Children’s Privacy

Our website is intended for general customers and is not designed to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

Where a minor places an order, a parent or legal guardian should supervise and approve the transaction.

Third-Party Links

Our website may contain links to payment providers, courier services, social-media platforms, or other external websites.

Spades Clothing is not responsible for the content, privacy practices, or security of third-party websites. We recommend reviewing the privacy policy of each external service you use.

Product Reviews and Public Content

If you submit a product review, comment, image, or other public content, the information you choose to include may be visible to other website visitors.

Do not publish telephone numbers, addresses, payment details, or other sensitive personal information in reviews or comments.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices, technology, or legal obligations change.

The latest version will be displayed on this page with the updated date shown near the top.